Privacy Policy | Twelve Foot Ninja

Last updated: 27th July, 2025

This document outlines the policies and procedures of Twelve Foot Ninja Pty Ltd (“we”, “us”, or “our”) regarding the collection, use, and disclosure of your information, as well as the terms of use for visitors and customers interacting with www.twelvefootninja.com (“the Website” or “the Service”).

By accessing or using this Website, you agree to be bound by these Terms and this Privacy Policy.

INFORMATION COLLECTION & USE:

We collect different types of information to provide and improve our services:

TYPES OF DATA COLLECTED:

Personal Data: If you sign up for a newsletter or make a purchase, we may collect your email address and other contact details.
Usage Data: Information on how the Service is accessed and used. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

USE OF DATA:

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To monitor the usage of our Service
• To detect, prevent, and address technical issues

DATA PROTECTION:

We implement commercially reasonable measures to protect your data. However, no method of transmission over the internet is 100% secure. You acknowledge this when using our services.

CONTACT:

If you have any questions about this Privacy Policy, contact support here.

Last updated: 27th July, 2025

Please read these Terms of Service (“Terms”) carefully before using the www.twelvefootninja.com website (the “Service”), operated by Twelve Foot Ninja Pty Ltd (“we”, “us”, or “our”).

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of the terms, you may not access the Service.

CONDITIONS OF USE:

By using this Website, you agree to comply with all applicable laws and these conditions. Please review them carefully

USER RESPONSIBILITIES:

You agree to use the Service lawfully and not to engage in any conduct that could harm, disrupt, or misuse the Website, its content, or its users.

PURCHASES:

All prices are listed in United States Dollars (USD) by default, unless the user selects a different currency using the currency converter at the top of the Website.

Transactions are processed securely through third-party payment providers (e.g., Stripe, PayPal). Final charges may reflect your local currency based on the payment provider’s conversion rate and your selected payment method.

RETURN AND REFUND POLICY:

If you receive a defective or damaged product, follow the return instructions provided in your order confirmation email.
To initiate a return, please contact support@twelvefootninja.com with your order number and a brief description of the issue.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

LIMITATION OF LIABILITY:

We do not guarantee that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by law, Twelve Foot Ninja Pty Ltd disclaims all liability for any damages or losses arising from the use or inability to use the Website or its content.

GOVERNING LAW:

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, and you consent to the exclusive jurisdiction of its courts.

CONTACT:

If you have any questions about these Terms, please contact support here.